Senior IT Support Technician

We are recruiting for Senior IT Support Technicians role based in London (near Paddington train station). Our client is a global payment solutions organization.

Benefits:

• Up to 10% annual bonus subject to company and personal performance
• Annual salary increases/review
• Holidays: 20 days (increases after each year of service, max 25 days after 5 years of service) + bank holidays
• Private health insurance
• Company pension contribution: 5%

Responsibilities:

• Diagnose and resolve software and hardware incidents
• Analyse and evaluate computer network design, operating systems and/or business requirements
• Prepare reports, correspondence and other documents
• Carry out in-depth research to reveal new and better methods of handling functions within the department
• Install and configure new IT equipment; resolve incidents and upgrade different types of software and hardware
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service as soon as possible
• Perform regular IT audits to discover areas of weaknesses and reinforce them
• Assist all users with any IT related incident as require; supervise repair and maintenance of all IT gadgets
• Lead or participate in projects as required

Experience:

• Minimum 4 years previous experience in IT support
• Good understanding of IT client infrastructure operations
• Practical knowledge of IP networks, subnets and VLANs
• Knowledge of internal and perimeter (firewall) security configuration and practices
• Knowledge of general IT security practices and willingness to constantly update knowledge
• Ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner